So, a few weeks ago, at 4500 miles, my Solterra started warning me it needed maintenance soon... which is ridiculous for an EV, but of course the manual says 5000 mi, so when the time came, I scheduled an appointment, and brought it in on Friday (2 days ago).
So, my local dealership problems (no space, terrible parking, overbooked & crowded) aside, the experience was not great. The service advisors (and their computer system) still have no idea how to handle the Solterra. My advisor was really nice, but he even told me that mine was the first Solterra to come in for service.
So, I checked it in, and headed back to work... and didn't hear anything for 4 hours. I finally called just before 5:00 to make sure they hadn't forgotten to call me. They said it was ready for pickup, so I think they did forget. Either way... getting the paperwork afterward was even more enlightening into the fact that their system has no idea what an EV is. Exact text from the final paperwork:
So, my local dealership problems (no space, terrible parking, overbooked & crowded) aside, the experience was not great. The service advisors (and their computer system) still have no idea how to handle the Solterra. My advisor was really nice, but he even told me that mine was the first Solterra to come in for service.
So, I checked it in, and headed back to work... and didn't hear anything for 4 hours. I finally called just before 5:00 to make sure they hadn't forgotten to call me. They said it was ready for pickup, so I think they did forget. Either way... getting the paperwork afterward was even more enlightening into the fact that their system has no idea what an EV is. Exact text from the final paperwork:
Code:
#1 - SAS6K: SAS PRE- PAID MAINTENANCE CUSTOMER REQUEST 6,000
MILE SERVICE, REPLACE OIL AND FILTER, OIL PAN
DRAIN PLUG GASKET, ROTATE TIRES
Caused by
PERFORM 6K SERVICE.
Tech: NAME OMITTED (000)
PERFORMED 6K SERVICE. INSPECTED FLUIDS, TOPPED
OFF IF NECESSARY USING REQUIRED FLUIDS. PERFORMED
DOOR INSPECTIONS, UNDER BODY INSPECTION, AND
ENGINE BAY INSPECTION. NO RECOMMENDATIONS AT THIS
TIME. PERFORMED TIRE ROTATION.
------------------------------------------------------------------------------
#2 - MPI: <LOCATION> SUBARU MULTI-POINT INSPECTION OUR SUBARU
MPI IS A SERIES OF THOROUGH VEHICLE HEALTH CHECKS
PERFORMED BY OUR FACTORY-TRAINED SUBARU
TECHNICIANS. THIS IS DESIGNED TO HELP KEEP YOUR
SUBARU IN
Caused by
PERFORM MPI.
Tech: NAME OMITTED (000)
PERFORMED MPI, TIRES AT 10/32 IN THE FRONT, 11/32
IN THE REAR, BRAKES AT 10MM ALL AROUND.
Sub Total: .00
------------------------------------------------------------------------------
#3 - MISC: MISC REPAIR ISSUE
customer states there is a dealer setting to turn
off in cabin reverse buzzer. please check and
advise
Tech: NAME OMITTED (000)
Tech: NAME OMITTED (000)
Tech: NAME OMITTED (000)
WENT INTO SETTINGS AND SILINCED REVERSE BUZZER.- Not 6,000mi service... but whatever
- Really??
REPLACE OIL AND FILTER, OIL PAN DRAIN PLUG GASKET???? I in no way requested an oil change for my EV. - He supposedly topped off the coolant? I guess that's technically possible, at least.
