Love Subaru, dislike Subaru Connect

Dont Buy a Solterra Just Yet - Read Below

Love my Solterra but hate Subaru Connect and the dealership experience. Enclosed is my beautiful car but want to make you aware of certain things before you buy, would suggest waiting until they fix these issues before you buy one:

1. Subaru Connect doesn't work, it is flaky and when does work only can work for one user. Plus, the additional cost after 1 year is $192 and the basic feature you are paying for is to start the car remotely which is a free feature in Telsa's that is more advanced as you have multiple app profiles that have control of all the features, stop/starting charging, remote temperature set, cabin overheat protection, and dog mode.
2. Subaru claims to be a dog loving company but is not true and this car demonstrates it. Tesla has a dog mode, meaning you want the temperature in the cabin set to a cool temperature for safety reasons in case you need to step away for a bit and leave dog in car; ie not safe outside as floor is very hot for dog. Subaru doesn't have this feature and the remote start is similar but has a timer of 20 minutes. If you forget to turn timer back on your dog will fry and die. Assuming your Subaru Connect works. Take a look at pictures of when I try to remote set temperature.
3. I have a number of tickets open with Subaru Connect, who in reality is Toyota behind the scenes. The profiles for the Subaru Connect don't work for me. Every time I go in the car it doesn't adjust mirrors and seats as indicated even after following the instruction in manual to setup.
4. The multiple profiles don't work either. Every time I get into car it doesnt detect me, even though I have the key and digital key as well as app running with bluetooth connected to car. It always loads to guest mode.
5. App is very annoying, every time I go to car it ask me to approve connection, even when I approve which is stupid I get asked each time the profiles don't load.
6. The digital key doesn't work. I have it loaded and still have to carry a physical key as I cant count on it and even indicates in manual that you must always carry a physical key in case your digital doesn't work.
7. The dealers and technicians have no idea how the car works and what it comes with when you ordered. They push you to buy the car and tell you that everything should come in email later, never did and had to open a Subaru ticket to get them to send me the $400 EV credit and 10-day rental car coupon, which was wrong and opened another ticket. Read next one. In order to get the updates I was told I have to bring in car to the dealership, this is ridiculous as we all know they try to sell you more things when you go in. Speaking of selling, with Subaru you have to buy the maintenance plan for $600. The exact same car which is BZ4X at Toyota is same price and the include the 3 year maintenance for free. A $600 savings.
8. If you purchase or lease a Solterra you should get "Three" not two years of rental car, take a look at picture and email they sent me. Subaru is not fulfilling their contract and you should fight to get the 3 years as indicated in email below when I reserved Solterra.
9. I gave the dealer zeros across the board for their survey, they push you off to Subaru and to this date have spent 4 hours at the dealership them trying to fix my profile issues which now they say "may be fixed in future update" that may come out in a month. Who knows if I will ever get this fixed. They just keep pushing you away and Toyota rep indicated that multiple customers are complaining with similar issues. Like the Subaru Connect agent said when they attempt each time to fix my car. "It is our first attempt at this, and we are still learning." So my advice, wait until they learn how to make EV cars and don't be their guinea pig.


"Buy A Tesla for now" - The cost is about the same and you will love the car as they have figured out the above and didnt have to recall the car because the tires were falling off. I trusted the brand is I love Subaru and had an Outback but this experience has been horrible and if I had the chance again I would not have bought it and waiting several years until they fix their issues.