I'm not turned off the the wheel issue/recall as far as a defect in the vehicle. I'm sure that will be fully resolved and not be an issue aside from the delay. I have been, however, very turned off by Subaru's complete lack of acknowledgement and communication about the issue. My dealer didn't even know anything about it, so I wouldn't know anything about it if I didn't participate in this and other forums. Subaru has the email address of every single person who had a reservation, which is probably 99% of all orders and they've chosen to have zero communication. I would assume that they would have people at Corporate that would monitor social media and forums like this, but I can't imagine they read what's going on and still decide it's best to leave everyone in the dark.
Add that to the complete lack of planning and information during the ordering process and I've been very disappointed in Subaru with this rollout. I know there's a risk with the first iteration of a vehicle and being the first full EV from Toyota/Subaru, probably even more so. But I thought that going with a company, Toyota (and Subaru, too), with a great reputation for quality and reliability and Subaru, with their reputation for great customer service, I was comfortable going with the Solterra. Honestly, I expected there to be some type of recall at some point and probably to have some weird issues with either the EV system or even infotainment that my local Subaru retailer would struggle to resolve, but I really thought the retailer (who has always been great!) and Subaru would make things right. Now, I'm not so sure. I guess we'll need to see how the next month or so shakes out.
