[timpaulweb]

Not sure where to post this, but my issue has to do with sharing a digital key with my wife:

We finally got my digital key paired with the head unit, which allowed me to send out an invitation to my wife. She has her own profile and both of our seats adjust properly when either of us drives the car.

The ONLY problem is that when I invite her to share our digital key, and she receives the message with a link to the Connect app (she has already installed it), it brings up her current Connect app with the button that says, "Add Vehicle." When she taps on that she's given the message that instructs her to click on the QR code (or connect with a code) that appears on the infotainment screen. BUT THERE IS NO QR CODE.

Can anyone help with this presumably last step to getting her connected to the Remote features that I already enjoy?

 

[FelineFreddie]

Here’s an interesting anecdote about a digital key “boo-boo” in a Tesla…

Tesla owner unlocks wrong car and drives away

A Tesla owner in Vancouver managed to unlock and drive around for an hour in another Tesla using the mobile app.

www.carexpert.com.au

 

[1b1fuller1]

Not sure where to post this, but my issue has to do with sharing a digital key with my wife:

We finally got my digital key paired with the head unit, which allowed me to send out an invitation to my wife. She has her own profile and both of our seats adjust properly when either of us drives the car.

The ONLY problem is that when I invite her to share our digital key, and she receives the message with a link to the Connect app (she has already installed it), it brings up her current Connect app with the button that says, "Add Vehicle." When she taps on that she's given the message that instructs her to click on the QR code (or connect with a code) that appears on the infotainment screen. BUT THERE IS NO QR CODE.

Can anyone help with this presumably last step to getting her connected to the Remote features that I already enjoy?

Had a similar problem and I don't remember how we overcame that, but we had Solterra Connect assistance on the phone and they helped us. Hopefully they can help you: 1-866-384-3574.

 

[1b1fuller1]

Had a similar problem and I don't remember how we overcame that, but we had Solterra Connect assistance on the phone and they helped us. Hopefully they can help you: 1-866-384-3574.

The digital key identifies the vehicle and makes the QR code or other code unnecessary, but I can't remember how. I remember that we closed the app and reopened it (maybe more than once?). It worked though.